Refund policy

At Domexa, we aim to make your shopping experience smooth and reliable. Please read our return and refund policy below:

Returns
We offer a 3-day return policy from the date of delivery. If you receive a damaged, defective, or wrong product, you can request a return within 3 days.

To initiate a return, please email us at contact@domexa.store with:

• Your Order ID
• Product photos or videos (for proof)
• Reason for return

Our team will review your request and guide you through the process.

Return Conditions

• Product must be unused and in original packaging
• Return request must be raised within 3 days of delivery
• Items damaged due to misuse will not be eligible

Refunds

• Once your return is approved and received, we will process your refund within 5–7 business days
• For prepaid orders, the amount will be refunded to your original payment method
• For Cash on Delivery orders, you will be asked to share your bank details for refund

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons (if applicable).

If you have any questions, feel free to contact us at contact@domexa.store.

Domexa — Simple & reliable shopping. 🚀